A woman named Jennifer Carmin filed a complaint to the Lower Level State Gaming Office when she failed to get her supposed $28 million dollar winning money from the Blue Chip Casino.
The said casino cannot grant the win because it happened due to a software malfunction. An independent equipment testing company was sent to find out what happened. It was found that there was a computer error which is why the figure appeared on the screen.
According to Atty. Cory Aronovitz, there are disclaimers posted on slot machines saying that casinos can cancel payments if there is an error.